Who Are We?
Here at Cheshire West Carer Support Service, we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.
We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information. Our Registered Charity Number is: 1092606
For further information about our privacy practices, please contact our Data Protection Officer by:
- Writing to us at: Cheshire West Carer Support Service, 146 London Road, Northwich, CW9 5HH
- Calling us on: 0300 102 0008
- Emailing us on the contact page
Data Collection and Processing
Reason for collection: Website and social media visits
Data Collected: Details of your visits to our website and social media pages including, but not limited to, traffic data, location data, weblogs, IP addresses and other communication data. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Source: www.cheshirewestcarersupport.co.uk, Twitter, Facebook
How it’s used: Analytical and statistical research.
Legal basis: Legitimate interest
Reason for collection: Website enquiry or opt-in
Data collected: Your name and your email address
Source: Information that you provide by filling in either downloadable forms or online forms on our website: www.cheshirewestcarersupport.co.uk
How it’s used: To record your details and contact you in relation to the online form you have completed. For example, to contact you about a Carer service you have enquired about or to send you information you have opted-in to receive.
Legal basis: Contract or Consent
Reason for collection: Follow up
Data collected: Your name, email address and/or phone number
Source: Face to face, phone or online call
How it’s used: To contact you regarding what was discussed when we met. To email or call to send you further information about our services
Legal basis: Contract
Access to Your Information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email us or write to us at the following address: Cheshire West Carer Support Service, 146 London Road, Northwich, CW9 5HH
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Under the General Data Protection Regulation/Data Protection Act (2018), you have certain rights regarding your personal data, these include the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
You may exercise any of these rights by contacting us
You have a right to ask us to stop contacting you for marketing at any time. If you no longer wish to hear from us, please email us
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit: https://ico.org.uk/for-the-public/online/cookies/
You can set your browser not to accept cookies and this website will tell you how to remove cookies from your browser.
However, in a few cases some of our website features may not function as a result.
Where possible, we ensure that your data is stored within the European Economic Area (EEA), however some of our storage locations and service providers may be hosted outside of the EEA. When we do need to transfer your personal data out of the EEA, we ensure one of the following safeguards are in place to provide a similar level of security of your data:
- Your personal data has been transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission; or
- The hosting environment we use has specific contracts, codes of conduct or certification mechanisms in-place which have been approved by the European Commission; or
- Where we transfer data to the United States, we ensure our providers are certified as part of the EU-US Privacy Shield programme.
If none of these safeguards are available, we will only transfer your data with your explicit consent – which can be removed at any time by contacting us.
Cheshire West Carer Support Service takes the security of your information extremely seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
If you are unhappy with the way we collect or process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) who are the UK’s supervisory authority for data protection.
Complaints and concerns can be lodged with the ICO via this link: https://ico.org.uk/concerns/
We kindly ask that before any complaints are lodged with the ICO, that you contact us first to try and resolve any issues you may have.